Business Unusual: Navigating through COVID-19

Learn strategies to safeguard your interior design business, support your employees, and work more effectively with clients during COVID-19.

As COVID-19 disrupts our lives and workflows, ASID seeks to safeguard your business and arm you for future preparedness and success. Design professionals Kerrie Kelly, FASID, NKBA, CAPS; Phyllis Harbinger, FASID, CID; and Laura Britt, ASID tackled current challenges facing designers and small business owners and shared their own experiences and advice for coming out even stronger. Moderated by Randy Fiser, Hon. FASID

This is a recording of a webinar presented on March 23, 2020.

What You Will Learn: 
  • Learn about tools for managing your internal teams remotely and providing support to your employees
  • Better understand how to work with clients and contractors from a distance
  • Know what to do if your client's projects or other products are stalled because of COVID-19
  • Identify tips for maintaining client relationships and potential business during times of economic uncertainty
Continuing Education Approvals

Continuing Education UnitsNot eligible for continuing education credit/CEUs.


Access Period: One year from registration date.

Kerrie Kelly, FASID, NKBA, CAPS

Creative Director, Kerrie Kelly Design Lab

With over 25-years of experience, Kerrie Kelly is creative director for Kerrie Kelly Design Lab. Kerri is an award-winning California interior designer, author, and contributor; and a product designer and multimedia consultant helping national brands reach the interior design market. Kerrie is a fellow, chair-elect to the National Board of Directors, and chair of the Foundation Board of Trustees for the American Society of Interior Designers (ASID); Houzz Pro Advisory Board Member; and the 2020 Trends Expert of the National Kitchen and Bath.

Laura Britt, ASID

President + Managing Principal, Britt Design Group

Health and wellness have been the focus of Laura Britt's design work over the span of her 28-year career. Her work is widely recognized for demonstrating modern responses to client needs incorporating a commitment to healthy materials, indoor air quality (IAQ), and overall quality of life.

When designing her own residence, Laura researched and implemented creative design and technical solutions for healthier interiors, resulting in a LEED Platinum certification for her home. Laura has continuously pushed the boundaries of the status quo in both design and construction methodology.

Laura's ongoing commitment to holistic design is evident in Britt Design Group's new office space, recently built and designed in accordance with WELL Building guidelines and soon to be WELL certified. This result is a healthy space for her team, that also serves to demonstrate that design directly impacts health and well-being.

Phyllis Harbinger, FASID, CID

Founder, Phyllis Harbinger Design and Business Consulting; Principal, DCI Studio

Phyllis Harbinger, FASID, CID, is a professional interior designer, author, speaker, and educator. Since 1993, she has successfully run her award-winning firm, Design Concepts/Interiors, LLC, which services both commercial and residential clients worldwide.

Phyllis is NCIDQ certified, NYS Certified, and a professional member of the American Society of Interior Designers, serving as president of the ASID NY Metro Chapter in 2014-15, and in leadership roles on the national level as chair of the ASID Chapter Support Team from 2016-17, and on two task force committees since 2018. She has also been a member of the Decorators Club since 2012, and a CIDQ ambassador since 2017. She is a mentor and a tenured adjunct assistant professor of Interior Design at the Fashion Institute of Technology (FIT), her alma mater, where she has taught Design Studio and Professional Practice for the past twenty years. 

In 2014, Harbinger embarked on an editorial journey with Wiley Publishing and launched an exciting book, "The Interior Design Productivity Toolbox," which streamlines the processes and systems for interior designers, students, and the design/build community. As a direct result of the success of the book, Phyllis and her team launched her business strategy and coaching business, to further her work with designers, architects, and the design/build community, providing a unique set of tools with which her clients can grow and manage their roles in the corporate world or as principals of their own firms. 

Phyllis is a resident guest host of The Chaise Lounge and The Student Lounge, critically acclaimed and globally recognized podcasts serving the design community, and speaks on a wide variety of topics.

Randy W. Fiser, Hon. FASID (Moderator)

CEO, ASID

Randy W. Fiser leads the American Society of Interior Designers (ASID) as chief executive officer, overseeing the strategic planning, financial management, and national operations for the Society’s more than 25,000 members who work across all sectors of residential and commercial interior design. He leads the network of 46 ASID chapters throughout the United States and Canada to advance the profession and to communicate the impact of interior design to enhance the human experience and to transform lives. Dedicated to advancing community and economic development, Fiser brings to his role a unique point of view about the capacity of design to make a positive impact on human health, well-being, and productivity.

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Business Unusual: Navigating through COVID-19 Webinar Recording
Open to view video.
Open to view video. View the recording of a live webinar presented on March 23, 2020, featuring Kerrie Kelly, FASID, NKBA, CAPS, Laura Britt, ASID, Phyllis Harbinger, FASID, CID, and moderated by Randy Fiser, Hon. FASID. The recording is 60 minutes long.