What Now? How Manufacturers Are Managing During COVID-19

Learn how manufacturers are working with designers during COVID-19 to facilitate order fulfillment, deliveries, obtaining samples, and debuting new products, and how the pandemic is changing the manufacturer-designer relationship.

The global pandemic has disrupted every aspect of life and business. How are manufacturers in our industry staying nimble and managing in these uncertain times? Just as manufacturers are vital resources for designers when business is booming, they also can offer solutions and support in moments of uncertainty. 

Gain insights from our industry partner panelists Teresa Humphrey, Jeffrey Rosner, and John Stephens, who address designers’ concerns in navigating the challenges presented by COVID-19. You’ll walk away with a better understanding of how manufacturers are adjusting to current conditions and ensuring stability and safety for their employees, clients, and end-users.

This is a recording of a webinar presented on March 30, 2020.

Learning outcomes: 
  • Identify how social distancing requirements are affecting manufacturing processes and speed.
  • Gain a better understanding of the status of orders or deliveries in the pipeline.
  • Learn about workarounds for sampling or seeing new products when you can’t visit showrooms or attend trade shows.
  • Explain how the pandemic may change manufacturing strategies and ways of working with designers in the future.

Continuing Education Units: Not eligible for continuing education credit/CEUs.

Teresa Humphrey, LEED AP ID+C

Specification Sales Manager, Wilsonart

Teresa Humphrey is the National Specifications Manager for Wilsonart Engineered Surfaces. Her career with Wilsonart spans more than 27 years through various roles within the sales organization. Supporting Wilsonart Engineered Surfaces destined for applications in both commercial and residential spaces across the globe, Teresa spearheads the North American Specification Sales Team. Through a positive attitude and dedicated work ethic, Teresa guides a Specifications sales team who are committed to building and maintaining customer relationships within the A&D community. As a results-oriented leader who is passionate about accomplishing corporate objectives, her positive outlook and approach allow her to enjoy each experience that comes her way.

Jeffrey Rosner

Vice President of Sales, Davis Furniture

Jeffrey Rosner is the Vice President at Davis Furniture with responsibility for all aspects of sales and customer service. He leverages his degree in Interior Design to collaborate with designers on a global basis regarding proper application of Davis products. He also leads a highly skilled team that is responsible for Davis' marketing efforts, which has positioned Davis Furniture as an industry leader in design. Jeffrey began his career as a specification writer for a furniture dealership in New York and over the last 25 years has held various leadership positions in the contract furniture industry. In 2007 he moved to North Carolina with his wife Wendy and joined Davis Furniture.

John Stephens

Vice President of Marketing, Shaw Contract

As Vice President of Marketing, John is responsible for defining and communicating Shaw Contract's brand strategy around the globe. In this role, he drives the development of sustainable flooring and its performance in commercial spaces. By engaging associates and encouraging connectivity with the design community, he leads the teams that develop the thoughtful, sustainable and dynamic solutions which define Shaw Contract as a knowledge-led, human-centric and optimistic organization.

Jon Strassner, LEED AP (Moderator)

Director, Industry Partnerships, ASID

Jon Strassner, LEED AP, serves as director, Industry Partnerships, ASID. Before joining the Society, Jon worked with Humanscale for 22 years, serving as vice president of Workplace Strategy and Industry Relations, Canadian sales director, and North American director of A&D. A LEED Accredited Professional since 2007, Jon is passionate about understanding the role we all play in the Net Positive Movement, where we don't just take less from the environment, but restore, regenerate and replace what has been damaged or destroyed. A passionate founding member of the Next Wave collaborative, Jon has traveled the globe to share this message, speaking at events such as the Our Ocean conference in Bali, Indonesia, ICFF in New York and Miami, Design Week Philadelphia, SCALEX, SCALE, the Leadership Experience: Presented by ASID, and many more.

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What Now? How Manufacturers Are Managing During COVID-19 Part One
Open to view video.
Open to view video. View part one of the recording of a live webinar presented on March 30, 2020, featuring industry partner representatives Teresa Humphrey, Jeffrey Rosner, and John Stephens. Part One is 30 minutes long and includes discussion of how the COVID-19 pandemic is affecting order fulfillment, supply chains and logistics, designer access to samples, and product installations.
What Now? How Manufacturers Are Managing During COVID-19 Part Two
Open to view video.
Open to view video. View part two of the recording of a live webinar presented on March 30, 2020, featuring industry partner representatives Teresa Humphrey, Jeffrey Rosner, and John Stephens. Part Two is 21 minutes long and includes discussion and audience Q&A covering how manufacturers are pivoting to adapt to tradeshow cancellations; how to stay connected with designers and manage product launches; and how the current situation may impact the industry long term.