1. What is Design Learning by ASID? Is it an accredited school?  

Design Learning by ASID is a learning management system that offers continuing education courses and professional development training for interior designers and others working in the built environment. Design Learning by ASID is not an accredited school offering degree programs. Students of interior design will find relevant content in the Career Development section, but the majority of courses are for design practitioners with some work experience. 

2. How do I sign onto Design Learning by ASID and create a profile? 
If you already have a username and password to login to the ASID website (https://www.asid.org), you will use the same credentials to log into Design Learning (Hint: Your username is your email address of record; contact Customer Service at membership@asid.org for assistance). If you are not already registered, follow the link for Create an Account and complete the required information. Visit Getting Started for more details.

3. Can I take courses if I’m not a member of ASID? 
Yes, Design Learning by ASID courses are open to everyone. You are not required to provide membership information when registering. 

4. How do I update the information in my profile? 

To update your ASID profile, click on Your ASID Account Profile from the dropdown menu under your name. To update your Design Learning by ASID profile, click on Your Profile/Settings on This Site. You must be logged in to see your name in the top right corner. 

5. How do I change my password? 

Select Change Password from your ASID Account Profile (see Question 4 on how to access). Note this will update your password used to log in to your ASID account profile, website, and other related services. Contact Customer Service at membership@asid.org for further assistance. 

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1. How do I search or browse for courses? 

Visit Getting Started for tips on navigating Design Learning by ASID to find and register for courses.  

2. Is there a way to indicate my preferred/favorite courses? 

Yes. Use the star symbol found on any course listing to Favorite a course, personalized to you. Your starred courses will then display at the top of the list until you click on the star again to “unfavorite” it.  

3. Do I need any special software to take courses? 

No, you only need to be connected to the Internet on your computer or mobile device. The courses will launch in any browser except Internet Explorer. We recommend using Google Chrome or Firefox as your browser when using the Design Learning by ASID system. Note to Mac/Apple users: Users sometimes report technical difficulties when using the Safari browser. 

4. Can I take courses on a mobile device? Is there an app?

The Design Learning by ASID website is mobile-friendly, so you can take courses on the go. There is not a dedicated app, but you can launch the site and access your courses through a web browser on your phone or tablet. You may have a better learning experience, however, when taking courses on a laptop or desktop computer. 

5. How do I launch a course? 

Once you’ve registered for a course, it will show up when clicking on the Dashboard link in the top menu. Click on the course name to begin. The courses you registered for most recently will be at the end of your Course List, which may be several pages long. Older courses will be listed first, so you may need to scroll down or click through multiple screens to find the course you just registered for. 

TIP: If you have a long list of courses on your Dashboard you can use Advanced Search to filter by title. You can also use the star symbol to Favorite a course on your Dashboard. Your starred courses will then display at the top of the list. 

6. Do I have to complete a course in one sitting? 

No. The system will track your progress in a course, and you can pick up where you left off. You can even save your place in a video if you go back to view it within one week. You have six months to one year from the date of registration to complete your course, unless otherwise indicated. 

7. How do I pass a course? 

You must complete all the course components (including the evaluation/feedback survey), and answer at least 80% of all quiz questions correctly to receive your certificate of completion. 

8. Can I retake a quiz if I don’t pass? 

Yes, the quizzes are set up for multiple attempts to pass. If you do not pass on your first try, you will see a note telling you how many attempts you have left, and you will be able to go back to the quiz to try again. 

9. Can I retake a course to refresh my knowledge? 

Yes, you will have access to your course for six months to one year, and you may review as many times as you wish. However, you will only earn CEU credit once. 

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1. I am unable to log in to Design Learning by ASID. 

Use the same username and password that you use to log in to the ASID website to log in to Design Learning. Your username is your email address of record. Contact Customer Service at membership@asid.org for assistance if you are unable to log in or have questions about your account access. 

2. I just registered for a course and now I can’t find it. 

Click on the Dashboard link in the top menu to access all the courses for which you have registered. Click on the course name to begin. The courses you registered for most recently will be at the end of your course list, which may be several pages long. Older courses will be listed first, so you may need to scroll down or click through multiple screens to find the course you just registered for. 

TIP: If you have a long list of courses on your Dashboard you can use Advanced Search to filter by title. You can also search by course name in the Course Catalog to bring up the course. If your registration was successful then you should now have access to the Contents tab to begin the course, and see You are registered displayed in the top right corner.  

If you believe you registered for a course and cannot access it after following these instructions, email education@asid.org for assistance, including your name, customer/member number, and the course name. 

3. One of the course components/modules won't launch correctly; what do I do? 

Course components or modules are designated sections within a course that contain content such as a video, an article or other resource file, and/or a quiz or place where you upload your work (if required). If a course component does not open or "play" correctly, we recommend the following considerations and steps to troubleshoot: 

• Some course components are set to open automatically in a new browser window/tab. If this does not occur, you may have to disable your pop-up blocker to allow pop-ups temporarily (how to disable your pop-up blocker). 
• Some course components or modules require you to complete the previous content and/or activities in the previous modules to access them. Be sure you have completed all the elements in previous modules so you can progress through the course as designed for the best learning experience.  
• Sometimes your web browser cache prevents you from moving through the course. Try clearing your web browser cache and restarting the browser (how to clear your cache).  
• If that doesn't help, try launching the course in a different web browser (e.g. try Firefox instead of Safari. Design Learning by ASID is not compatible with Internet Explorer, and users sometimes report issues with Safari).  
• Try viewing the course on a different device, such as a laptop if you're having trouble on a mobile device. We recommend taking your courses on a laptop or desktop computer for the best learning experience.   

If you are still having issues, please contact education@asid.org  for troubleshooting, with as much detail as possible regarding your issue, including screenshots if applicable. Be sure to include the name of the course. 

4. Can I download a course and watch it later offline?  

No, you need to have an Internet connection to take a course. The Design Learning by ASID website is mobile-friendly, so you can take courses on the go. There is not a dedicated app, but you can launch the site and access your courses through a web browser on your phone or tablet. 

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1. Can I earn continuing education credits on Design Learning by ASID? 

Yes, we offer courses approved by the International Design Continuing Education Council (IDCEC) and/or the American Institute of Architects (AIA) for continuing education. Look for the Credits Available notation on course listings and detail under Continuing Education Approval in the Course Overview to confirm credits available. You can also search the Course Catalog under Type for CEUs, or View CEUs for quick access to CEUs approved for Health, Safety, and Welfare designation (HSW) or approved by AIA. 

2. Do Design Learning by ASID courses count towards my ASID member CEU requirement? 

The majority of the courses are approved by the International Design Continuing Education Council (IDCEC) and will count towards your membership requirement. 

As stated in the answer above, check the Continuing Education Approval section of the Course Overview to confirm that it is a CEU. If you do not see Continuing Education Approval listed that means the course does not count as a CEU towards your member requirement. Courses that are not CEU-approved are primarily intended for students. 

3. How are my CEUs reported? 

If the course carries CEU credit(s), ASID Education will report CEUs earned to the International Design Continuing Education Council (IDCEC) on your behalf within 7-10 business days. You do not have to self-report. 

If you need proof of completion for any other reporting body, you are able to print a certificate of completion when you finish all the required course components and pass any associated quizzes.  

Many courses are also approved for the American Institute of Architects (AIA) learning units. ASID Education will report your completion to AIA if we have your AIA Member Number. 

AIA members: 

• We recommend adding your AIA Member Number to your ASID Account Profile so we know to report your credit(s). To update your ASID profile, click on Your ASID Account Profile from the dropdown menu under your name. Go to the About My Work/Affiliations section, check off AIA under Professional Organization Memberships, and enter your AIA Member Number. 
• Alternatively, upon completion of an AIA-approved course, send a request to report your credit to education@asid.org, including your AIA member number, the course name, and date completed. We will report your completion to AIA on your behalf. Remember, not every course is AIA-approved. Look for AIA listed under the Continuing Education Approval section of the Course Overview to confirm before contacting us.
• Browse all AIA-approved courses available.

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1. How do I take advantage of special member pricing or discounts for courses? 

If you are an ASID member, the member pricing or discount will be applied automatically once you log in, and you will only see the member prices as you browse and check out. 

2. Can I get a refund for a Design Learning by ASID purchase? 

All sales are final. No refunds are issued for online courses after purchase. 

3. How long will I have access to my course(s)? 

You will have access for six months to one year from the date of registration to complete your course, unless otherwise indicated. You will receive reminders within 30 days of course expiration. 

4. Can more than one person take the course? 

No. The courses are intended for individual use. Completed courses can only be reported for one user’s Continuing Education requirements. Do not use another individual’s login information to register for a course. You must log in as yourself to receive a certificate of completion and credit for completing a course. 

Please contact education@asid.org if you’d like to register multiple people for a course.  

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Question not answered? Contact education@asid.org.