Can We Talk? Navigating Difficult Client Conversations

Learn tips from experienced pros to help you master the hard conversations with clients.

In a perfect world, you and your client would always be “on the same page” and in agreement on the project at hand. Instead, we live in a world where you must manage professional and/or personal differences to maintain a strong business relationship. Now more than ever, navigating client communications and interactions are the key to success. Moderated by Phyllis Harbinger, FASID, CID, panelists Cheryl Luckett, John McClain, Associate ASID and Beth Diana Smith, Associate ASID share their insights and tips for navigating tough conversations with clients. Presented as part of the ASID Learn x Design at High Point Market Fall 2020 program.

This is a recording of a webinar presented on October 17, 2020.


What You Will Learn
  • Identify strategies and safeguards to help you avoid client conflicts
  • Describe the characteristics of strong contract
  • Recognize keywords and phrases used to defuse conflicts
  • Identify tools to communicate transparency in pricing and fees


Continuing Education Approvals
  • 1 IDCEC CEU | CC-113200 (Your CEU will be reported to IDCEC on your behalf.)

Related Content


Access Period: One year from date of registration.

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Can We Talk? Navigating Difficult Client Conversations Part One
Open to view video.
Open to view video. View Part One of the webinar recording. You must watch at least 75% of the video to move forward to Part Two.
Can We Talk? Navigating Difficult Client Conversations Part Two
Open to view video.
Open to view video. View Part Two of the webinar recording. You must watch at least 75% of the video to move forward to Part Three.
Can We Talk? Navigating Difficult Client Conversations Part Three
Open to view video.
Open to view video. View Part Three of the webinar recording. You must watch at least 75% of the video to move forward to Part Four.
Can We Talk? Navigating Difficult Client Conversations Part Four
Open to view video.
Open to view video. View Part Four of the webinar recording. You must watch at least 75% of the video to move forward to take the quiz.
Can We Talk? Bonus Q&A
Open to download resource.
Open to download resource. Download this bonus content of additional Q&A with the panelists post-webinar.
Can We Talk? Navigating Difficult Client Conversations Course Quiz
10 Questions  |  5 attempts  |  12/16 points to pass
10 Questions  |  5 attempts  |  12/16 points to pass You must score a minimum of 80% to pass this quiz and complete the course. You will have 5 attempts.
Can We Talk? Navigating Difficult Client Conversations Course Evaluation
9 Questions
9 Questions Please complete the survey to receive your course completion certificate.
IDCEC Course Completion Certificate
1.00 CEU credit  |  Certificate available
1.00 CEU credit  |  Certificate available 1 IDCEC CEU awarded upon successful completion of the course. REPORTING: ASID will report CEUs earned directly to IDCEC on your behalf if you are an ASID member.