Feedback/Feedforward: Why Feedback Alone Doesn’t Work and What To Do About It

Discover the power of the three “F” words to inspire and engage people to improve their performance: Feedback, feedforward and follow-up. 

Feedback alone doesn’t work. Research tells us that about one-third of the time feedback leads to momentary performance improvement; one-third of the time it results in nothing; and in one-third of cases, leads to worsening performance. Learn more effective strategies for giving and receiving feedback, and enhance your leadership skills in the areas of communication, productivity, collaboration, accountability, and performance. 

This is a recording of a live webinar held on May 16, 2019, Part Two of the EXP Speaker Series: Team Leadership Essentials.

What You Will Learn
  • Understand why feedback alone doesn't work to improve performance.
  • Explore the real dynamics of “negative” and “positive” feedback.
  • Discover the one thing that will make a huge difference in your ability to influence. 
  • Learn the missing elements that make feedback successful and sticky.

Continuing Education Approvals
  • 1 IDCEC CEU | CC-109267 (Your CEU will be reported to IDCEC on your behalf.)

Access period: One year from date of registration.

Dr. Jim Sellner, Ph.D., DIPC.

Executive Vice President, People Analytics & Talent Activation, VIVO Team Development

With over 40 years experience working with and training over 3,000 entrepreneurs and business leaders, Jim’s sole purpose is to Bring Out the Genius in People. Jim is the author of more than 1,600 articles and three amazing books including “Leadership for Einstein’s: Bringing Out the Genius in People While Becoming Great Ourselves.”

Jim was originally trained and worked as a city planner, and was on faculty at the University of British Columbia. Then he went on to obtain an MA and PhD in psychology.

Dr. Jim was in private practice for 21 years before starting a business that grew to $1.2M. Early in life, Jim realized that relationships are everything, and hold endless possibilities – to be good, bad, ugly or beautiful. He also realized that the main reason relationships sour, whether in business, friendship or love, is incompetence. Time and time again, Jim has seen first hand what you get when you put a group of interpersonally incompetent people on a team and let them loose: an expensive mess. Jim cleans up messes (hopefully before they happen) by building Vivo Team learning content and focusing on team and individual applications that help teams become more interpersonally effective.


Feedback/Feedforward Welcome Video
Open to view video.
Open to view video. Please view this brief video for information on earning continuing education credit and course instructions. (THIS VIDEO HAS NO SOUND)
Part 1: The Problem with Traditional Feedback & Introducing the F3 Model
Open to view video.
Open to view video. This 14 minute video includes the course introduction of the Feedback, Feedforward & Follow-up Model and addresses the problems with traditional feedback. (This video includes audio)
Part 2: The F3 Model In-Depth
Open to view video.
Open to view video. This 20 minute video breaks down the Feedback/Feedforward & Follow-up Model in detail. (This video includes audio)
Part 3: Live Webinar Participation with Q&A
Open to view video.
Open to view video. This 22 minute video includes learner participation from the live webinar, wrapping up with Q&A.
Feedback/Feedforward Course Quiz
10 Questions  |  5 attempts  |  14/18 points to pass
10 Questions  |  5 attempts  |  14/18 points to pass You must score a minimum of 80% to pass this quiz and complete the course.
ASID Academy Course Evaluation Survey
3 Questions
3 Questions Please complete the survey to receive your course completion certificate.
IDCEC Course Completion Certificate
1.00 IDCEC CEU credit  |  Certificate available
1.00 IDCEC CEU credit  |  Certificate available 1 IDCEC CEU (1 hour) awarded upon successful completion of the course. REPORTING: ASID will report CEUs earned directly to IDCEC on your behalf if you are an ASID member. Note: If you already received credit by attending the live webinar, you cannot receive an additional CEU for watching the recording.